The Pi Hut Reviews

Name: The Pi Hut
Address: Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP, Cambridge
Rating: 4.93

4.9 Rating 92,735 Reviews

98 %

of reviewers recommend The Pi Hut

4.9

Based on 92,735 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

contact@thepihut.com

Location:

Mann Enterprises LTDHomefield RoadHaverhill, SuffolkCB9 8QP
Cambridge
CB9 8QP

The Pi Hut 5 star review on 1st June 2025

3022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 6 days ago

“The products and pricing are great, the dispatch and postage was super speedy, but customer care was extremely lacking! The website or PayPal managed to input the incorrect road in my address and there was no way to edit the order after paying, so tried to contact support and their response was “we are too busy to go change it and you will have to let it get a failed delivery and return to us for refund” 10-12 days refund and the re order. Not acceptable. Luckily the road was a 15 min walk from my address and it didn’t fail to be delivered because there was the same house number on that address. Come on guys, this is 2025, get your address databases and/or website adjusted to be able to edit/cancel orders within a set time for ease.”

Helpful Report

Posted 1 week ago

“very nice enclosure and working really well. only issue is when i screwed in the NVME unit, the golden support for the screw broke and had to struggle to remove it and screw directly to the chassis.”

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Posted 2 weeks ago

“From PiHut side orders are fulfilled timely and accurately, but they picked DHL as their delivery partner and they are expensive and the worst. Misdeliveries, not many collection points, issues with releasing items, broken website, you name it.”

Helpful Report

Posted 3 weeks ago

“Mostly good, quick service but my case was missing screws.”

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Posted 4 weeks ago

“100% of my orders from you have been delivered when I'm not home, left on the doorstep etc. Would be a perfect service if you offered Click and Collect.”

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Posted 4 weeks ago

“Products came quickly and all work. The packaging could have been a lot better, as the individual components' boxes were free to move in the package.”

Helpful Report

Posted 1 month ago

“Bought to replace old one that had stopped working. Does not seem as substantial. Supposed to give output between 0.2 volts an 4 volts but is giving larger readings. No instructions or code examples”

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Posted 1 month ago

“Very prompt delivery, though the item didn't work as intended out of the box as the Adafruit configuration of the FT232H leaves a corrupted serial number and description.”

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Posted 1 month ago

“Not been able to cancel an item immediately after ordering was a significant inconvenience The reorder was delayed due to bank holidays”

Helpful Report

Posted 1 month ago

“Paid for shipping only for it to not get shipped until around 5 days after purchase”

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Posted 1 month ago

“My experience wasn't the best my order was wrong I tried to explain this, but was told to read the invoice. I felt this was really not the most ideal way to address this. The products were well made and arrived at a reasonable time. I am sure I will use the other product eventually I just didn't really want to spend extra money to get what I ordered.”

Helpful Report

Posted 1 month ago

“Bought some bits, screen froze - just a circle going round & round. So I aborted the purchase, closed & reopend the browser & re-ordered. Then I was informed I'd purchased twice & was being charged accordingly! An immediate email to Pi Hut & I'm informed they are unable to cancel the second order, I'll have to return the goods. So I did, at a cost of >£4. I have to say I'm a bit miffed.”

Helpful Report

Posted 1 month ago

“Very fast shipping, really fast delivery... but limited descriptions on the website, for example which accessory is compatible with which Pi. For a company that mainly sells just one product ecosystem it shouldn't be too hard to add a compatibly list to items, to reduce customers purchasing the wrong item, all hassle with returns or just to keep customer retention.”

Helpful Report

Posted 2 months ago

“The data sheet for the white LED I purchased was for the coloured version. Still waiting for information on the device supplied.”

Helpful Report

Posted 2 months ago

“I like the variety of things available! But I didn’t find the search function to be very good. It was difficult to find what I needed even if it was available. For an e-commerce site I’d say this should be a top priority!”

Helpful Report

Posted 2 months ago

“The Raspberry Pi I ordered is great and the accessories. However my recent wave share relay was quite honestly horrible to work with. I spent 12 hours trying to make it talk but I think there's something wrong with the configuration tools they provide or the actual firmware. I've returned it with a no quibble return which is great. I'll be avoiding that brand however.”

Helpful Report

Posted 2 months ago

“The POE splitter product is good, the price is ok. Delivery was quick. But it wasn't a good experience. I had a requirement that wasn't covered in the product description or specifications. So I contacted your customer service to ask if the product would meet my requirements. This wasn't handled well. My requirement was to have a POE Ethernet splitter that provided pass-through Poe power to the output Ethernet male connector. It's to power a Poe camera. But I need a 5v usb output as well. So I asked your representative if the product met my requirements. Unfortunately I don't think she read my enquiry, as she didn't answer it. She just kept repeating that it had a usb plug and an Ethernet plug. Information that was already in the product description. So I asked again but she just repeated the same unsatisfactory reply. If she just said "I don't know, sorry", I would have accepted that. So I replied saying that I was disappointed that my enquiry wasn't really responded to. Then I heard nothing more. So I bought the product and it does not meet my requirements. It does not pass through POE to the Ethernet male connector. To help with any future enquiries, I wrote to your CS person to inform her and I suggested the information could be added to the product description. No response. I've been a customer for many years and you are my go-to supplier. Usually excellent. But on this occasion I was quite disappointed. It made me feel like a nuisance to be brushed off and then ignored. I ended up with an unsuitable product, although I think I have got a work-around by spending quite a lot on other products to give me what I need..”

Helpful Report

Posted 2 months ago

“I am very happy with the items purchased from The Pi Hut. Everything arrived in good time and was well packed. The only problem I had was they did not have all the items I needed so I had to look elsewhere. Also I found some items cheaper at other online retailers. Overall I would recommend The Pi Hut as the service is very professional.”

Helpful Report

Posted 3 months ago

“The buttons came well packaged. I did unfortunately have bent pins on my Sanwa JLF lever that I had to rebend myself to make the wire fit.”

Helpful Report

Posted 3 months ago

The Pi Hut is rated 4.9 based on 92,735 reviews